ABOUT US
Strength of Okano Trading
“Add” value to good products.
Okano Trading
delivers added value to our customers
From the piping systems that support energy supplies to industrial equipment that protects the global environment, all the products offered by Okano Trading Co., Ltd. require a high level of technical knowledge.
In order to achieve this, we constantly exchange technical information with customers and suppliers.
While our company’s representatives meet customers on-site, we listen carefully to their requests and issues so that we can not only propose optimal products to meet their needs but also provide useful information as an added value.
This is the sales style Okano Trading strongly promotes for our employees to practice.
In the “hope of reducing” any pressure our customers, suppliers and workers on site may be feeling.
Our job is not considered completed when we deliver the product our customer ordered.
Our roles are to position ourselves between our customers and suppliers to provide added value to the products, understand the nature of customers’ businesses and continue to gain more in-depth knowledge about the products provided by our suppliers.
In order to reduce any burden our customers and suppliers may be feeling, although we act as a middleman, some business negotiations are occasionally carried out without the presence of manufacturers who supply the products.
Product Lineup
We boast the greatest number of partnerships in the industry.
We are a “much-sought-after” specialized trading company.
We are a trading company that supports customers in the areas of energy production such as various plants and electric power plants, and in the areas of environmental and recycling such as waste disposal and recycling services.
We have more than 200 suppliers as our business partners.
By providing a wide range of product lineups, we are able to propose optimal solutions to our customers and even provide products that are considered niche which cannot be offered by other companies.
A large product lineup that “differentiates” our company from our competitors.
Responding thoroughly to every one of our customer’s demands has allowed us to broaden our product lineup.
Although our company's business started by handling only valve products, nowadays even our affiliates provide a wider range of products that are not limited to valves and their peripheral equipment.
Furthermore, what makes us special is that we not only provide valves, but also offer after-sales follow-ups for various devices and equipment.
This is all done in an endeavor to respond to our customers’ requests.
Business Location
We invest more “time and effort” than any other company.
Okano Trading’s service quality.
Okano Trading Co., Ltd. was established in Kyushu where industrial recovery was achieved by the shipbuilding and iron-making businesses after World War 2. Our demand has increased since then and we now have 8 sales offices throughout Japan.
All the sales offices share one core value, which is to handle every business dealing with great care.
The people we frequently visit for in-depth communication are not just our customers.
We always make sure to visit our suppliers’ factories in person to ensure the products we deliver to our customers meet our standards.
No matter how much time and effort it takes, we are determined to provide the best proposal to our customer’s individual situation.
That's the value only we can offer for our customers.
All of our 9 offices inside/outside of Japan “strive” to follow this practice.
Not only do these 9 offices provide superior customer service to our customers, each office engages in the development of new suppliers.
With our support office in Seoul, we have also been focusing on cultivating business relationships with our overseas customers in regions such as USA, Germany, Italy, Spain, Middle Eastern countries and Taiwan.
With providing top quality products and excellent cost performance for our customers as our top priority, our vision is not just limited to gaining more knowledge from within Japan, but from overseas as well.
Corporate Philosophy
Relationship that is based on “Trust”.
Each one of our employees represents Okano Trading.
Each of us is aware of the responsibility we have to carry on as an “Okano Trading” employee and is trusted to perform our own sales activities that have our customer's best interests in mind.
In order to avoid scripted sales activities, our sales representatives start building relationships with our customers by visiting their on-site workers and listening to what they really have to say.
All our sales meetings are conducted face to face on site to nurture relationships with our customers.
We can only make our best proposals after gaining an extended understanding of the customer's situation.
We strongly believe that building solid relationships with customers will lead them to gain trust in our business, and this belief has not changed since our company was established.
What we can do as a merchant. Providing products that truly benefit our customers.
- Our Company Motto -“Providing products that truly benefit our customers”
Each one of our employees is performing sales activities under “Providing products that truly benefit our customers” as our company motto.
In order to be of use for our customers, we consider knowing everything there is to know about the customer’s business, which is extremely crucial when proposing a product to them.
“Putting in the legwork” may sound a little old-fashioned nowadays, but Okano Trading makes it a principle to physically meet the customer when we make a sales call.
No matter how many times we have to visit them, we consider it extremely important to visit them in person and have heart-to-heart conversations.
We believe that during these analog yet personal conversations, we can find some hints for solutions to our customers’ problems.